Comments on: Lying by redefinition: Best Western Ruby’s Inn

By: schmendrick

schmendrick — Thu, 02 Aug 2007 14:56:34 +0000

HMMM, looks to me like you blew this entirely. My opinion is you were mad that things didn’t go your way and took it out on them. Stay in Vegas and make a phone call then see how it goes.

By: Tanya Milligan

Tanya Milligan — Tue, 26 Jun 2007 23:22:51 +0000

I am so glad you liked the East Zion Thunderbird Lodge! We try so hard to make everyone happy and like you feel some things like the internet should be free and fast. :)

By: chris brown

chris brown — Wed, 04 Apr 2007 19:27:18 +0000

Thank you for listening to my side of the story in most cases that is all we have. I appreciate your willingness to clear some of the issues up. I would agree that we should probabbly talk to the people that run that particular internet option for it is sometimes very slow as you mentioned. I appreciate your willingness to listen and will do my best to help better these problems.

Thanks,
Chris Brown
Manager Best Western Ruby’s Inn

By: Followup: A Message from the Manager of Best Western Ruby’s Inn : Notes from a Linguistic Mystic

Tue, 03 Apr 2007 17:31:18 +0000

[…] Several days back, I posted a long review and commentary about Best Western Ruby’s Inn. […]

By: will

will — Tue, 03 Apr 2007 17:20:13 +0000

Chris,

First, thank you for taking the time to respond and for doing so respectfully. I appreciate your doing so, and it definitely counts in favor of your hotel. I’ve annotated the original post directing readers to the comments and to your side of the story, and will post a quick followup such that people who read the site regularly will be able to hear your opinion as well.

Second, I’d like you to note that I’ve changed the section about the room tax in the original post to reflect your comments. As I don’t have the reciept on hand, I have no problem giving you the benefit of the doubt and assuming that my memory was in error.

I’m glad to hear that the dishonesty that I experienced wasn’t a company policy, but was instead restricted to the specific people with whom I spoke. I hope that this will be addressed so that more customers won’t be given the same inadequate (and dishonest) explanation that I was.

Also, I’d like to point out that the main reason for my visit was the canyon, and as you mentioned, the clean air. However, the ability to back up my newly taken photos over the internet for my family’s business is a definite selling point, so although a lack of internet doesn’t diminish the canyon or your hotel’s location, for some, it’s a trifle more than a “minor detail” when choosing a hotel.

Slow internet is acceptable (and even expected in such an area). However, it starts to look unacceptable and even dishonest when on your own site, you’re advertising “High-Speed wireless internet” and not providing it, according to your response (http://www.rubysinn.com/lodging.html). You may want to revise that or include some sort of disclaimer as to prevent future feelings of deception like mine.

Unfortunately, even despite your respectful response, I still can’t give your hotel much in the way of a recommendation. Although I’m no longer feeling quite as actively decieved on the high-speed/wireless issue, there are a number of other factors (mentioned above) which contributed to my dislike of my stay at your establishment. I hope that I just caught your hotel at a very bad time, but my experience is what it was, and I’m not sure it would be honest to my readers to portray it any other way.

Thanks again for taking the time to respond,

Linguistic Mystic

By: chris brown

chris brown — Tue, 03 Apr 2007 15:59:23 +0000

It is unfortunate to hear that you had such trouble while staying at our hotel. I’m posting to maybe clear some of the issues up that you may have had at our property. I’m believe that the problems were directly related to a lack of communication between me and some of my staff and for that I apologize. I will begin by explaining the internet issue, the internet that you use in the rooms and the “kiosks” are one in the same well not the same cable but the same speed. we charge 20 cents per minute only so that we don’t get a lot of non guests loitering in the lobby taking up guest bandwidth so we offer that as an alternative access. I realize that our internet is very slow and we are doing everything that we can to combat that but as you probably know with all the security problems that are on the internet today this can sometimes be impossible and still maintain a secure network in addition the only provider to this area has a strangle hold on us and offered very many options for us. You are correct though it can be very slow. As for the tax in the hotel it is 11% that is half county tax and half state tax and we can do nothing about either of them, if you stay in Zion as suggested you will find that there tax is very similar if not exactly the same. Again I’m sorry and I hope this helped. We try to bring people to Bryce to see the canyon and to take in the quite clean air and obviously have over looked some of the minor details such as the internet but please know that we are doing everything in our power to make this a better service for our guests. But as a tech person I hope that you can forgive us on this knowing that we are actually fighting an uphill battle with internet and the protection of our networks.

Thank You
Chris Brown
Manager B/W Ruby’s Inn

By: Llama

Llama — Sun, 01 Apr 2007 20:52:14 +0000

Not that you’re bitter, of course. = p